Medicare Questions? Ask A Licensed Health Insurance Agent

david.minaya@srhealthcaredirect.com

1 (833) 463-3262

David Minaya serves as the Senior Vice President and Principal of Senior Healthcare Direct.

David began his journey with Senior Healthcare Direct as a Sales Agent in 2016, quickly establishing himself as a top producer—selling over 1,000 Medicare policies in a single year and surpassing 3,000 policies overall. His exceptional performance led to his promotion to Sales Director in 2021, where he played a pivotal role in expanding and strengthening the sales team. In 2024, David was elevated to Senior Vice President and Principal, taking over operations and driving the company’s continued growth and success.

Originally from Hoboken, NJ, David attended Liberty University, where he played for the Men’s Basketball team while earning a bachelor’s degree in finance. He later obtained an MBA from Union University. In his personal life, David is a devoted husband to his wife, Kaylee, and a proud father to their three children: Gavin, Griffin, and Gabriella.

David’s Leadership Philosophy:

“An organization is only as strong as its people. I am committed to fostering a culture where every agent, manager, and director feels valued and empowered. By prioritizing respect, collaboration, and a relentless pursuit of excellence, we can continue to make a meaningful impact in the lives of those we serve.”

Angel.castro@srhealthcaredirect.com

+1 (833) 463-3262

Angel Castro was born and raised in Philadelphia, Pennsylvania, and relocated to Florida in 2020. He is a U.S. Army veteran, having served four years as an Army Medic—an experience that shaped his leadership style, discipline, and people-first approach.

As Senior Sales Manager, Angel leads with a results-driven mindset while maintaining a strong commitment to service and integrity. Known as a “jack of all trades,” he is continually focused on growth, adaptability, and developing high-performing sales professionals. He is passionate about building teams that prioritize accountability, consistency, and delivering meaningful value to clients.

Angel takes pride in supporting Medicare beneficiaries by ensuring agents are equipped to recommend solutions that align with each client’s needs. His leadership is rooted in experience, empathy, and a belief that how you make people feel matters just as much as the outcome.

Angel is a devoted husband and father of four, and he brings the same dedication to his family that he brings to his team and clients.

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
— Maya Angelou

Emily.foley@srhealthcaredirect.com

1-833-463-3262 

Emily is a Pittsburgh, PA native that graduated from Slippery Rock University, receiving a Bachelor of Science degree in Mathematics and three minors in Actuarial Science, Statistics, and Business Administration. Upon graduation, she joined the Senior Healthcare Direct team as a data analyst in 2021.

In her current role, Emily performs a multitude of tasks including financial and operational analytics and modeling, database maintenance, and daily P&L reporting. 

Joseph.robinson@srhealthcaredirect.com

1 (833) 463-3262

Joe brings nearly ten years of healthcare industry experience to his role at Senior Healthcare Direct, where he has supported technology and operations since 2023. His career began as a policy administration representative, and he has since advanced into operations and technology management with a focus on system design and analytics.

Originally from Columbus, Ohio, Joe enjoys spending his free time with his fiancé and their two dogs.

Lucia.trebe@srhealthcaredirect.com

 1-833-463-3262

Lucia brings over 11 years of insurance industry experience to her work, where she is known for her strong foundation of knowledge, reliability, and client-focused service. Throughout her career, she has focused on building trusted relationships and delivering thoughtful, effective solutions.

 Outside of work, Lucia enjoys staying active and spending time with her family.

Melissa.nagel@srhealthcaredirect.com

 1-833-463-3262 

I was born in New York and moved to the Sunshine State in 1995. I spent 17 years as an elementary school teacher before deciding to make a career change—one that would still allow me to help and support others in a meaningful way. That path led me to become a licensed Medicare agent under Medicare Bob, an opportunity for which I will be eternally grateful.

I have grown alongside Senior Healthcare Direct and have held several roles as the company expanded. Today, I love my current role managing our office and supporting our team!

Outside of work, I most enjoy spending time with my family and friends. I love to read and have been an active member of a book club for over 20 years that meets monthly. I am also a devoted animal lover and spend much of my time caring for my two dogs, five cats, and two tortoises.

Merissa.goddin@srhealthcaredirect.com

1-833-463-3262 

Merissa Goddin is the Workforce and Recruiting Coordinator at Senior Healthcare Direct, bringing over eight years of experience with the AmeriLife organization and five years dedicated to supporting Senior Healthcare Direct. She plays a key role in building strong teams by connecting the right talent with the right opportunities, all while keeping the process efficient, organized, and people focused.

Known for her upbeat energy and collaborative approach, Merissa enjoys creating positive recruiting experiences for both candidates and colleagues. Her deep knowledge of the company and passion for workforce development help support Senior Healthcare Direct’s continued growth and success.

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james.fritz@srhealthcaredirect.com

1-833-463-3262

My name is James Fritz, and I am a proud University of Florida alumnus, where I earned my degree in Education. I am passionate about sports, helping others, and spending quality time with family and friends.

My personal and professional goal is to positively impact people’s lives by improving their well-being, knowledge, and overall quality of life. One of the most rewarding aspects of being part of the Senior Healthcare Direct team is the opportunity to educate seniors every day about their healthcare options and empower them to make informed decisions about their coverage.

torree.chiofalo@srhealthcaredirect.com

 1-833-463-3262 

Born and raised on Long Island, New York, I now proudly call Florida home. My career in Medicare sales began on the front lines as an agent, where I quickly developed a passion for helping clients navigate important healthcare decisions with confidence and clarity. Through consistent performance and a commitment to excellence, I maintained top producer status multiple years in a row.

That success led me to leadership, first as a Team Lead and now as a Sales Manager. In my current role, I focus on developing and empowering my team by strengthening their Medicare knowledge, sales intelligence, and client communication skills. I believe that success in this industry comes from education, integrity, and treating every client with genuine care and respect.

My approach centers on ensuring each client receives a personalized Medicare plan tailored to their individual wants and needs, ultimately delivering long-term satisfaction and trust. Outside of work, I am passionate about fitness and wellness and value spending quality time with loved ones—both of which keep me grounded and motivated to lead by example every day.

Aidan.maher@srhealthcaredirect.com

 1-833-463-3262 

I’m a dedicated and dependable professional working in Medicare sales, where curiosity, reliability, and a strong sense of humor help me connect with people and navigate a constantly evolving industry. I genuinely enjoy learning, especially when it comes to understanding Medicare plans, staying current with regulations, and finding clear, practical ways to explain complex information to clients. 

I thrive in collaborative, fast-paced environments and value working with great people who are committed to serving others with integrity and care. Building trust with clients is central to what I do, and I take pride in listening carefully, asking the right questions, and helping individuals make informed decisions about their healthcare coverage.

I approach every interaction with professionalism, patience, and attention to detail, knowing how important reliability and follow-through are in Medicare sales. Delivering results, I’m proud of means not only meeting goals, but also ensuring clients feel confident, supported, and respected. I aim to bring a positive attitude and a sense of humor to my work, making the process more approachable while maintaining the highest standards of service.

Alex.castaneda@srhealthcaredirect.com

 1-833-463-3262 

Alex Castaneda was born in Nashua, New Hampshire and raised in Charlotte, North Carolina.  He is a proud father of four and a people-first professional who thrives on building genuine connections and helping others succeed. With a strong work ethic and years of experience leading individuals, he believes leadership starts with listening, understanding, and empowering those around him.

He is passionate about lifelong learning, always seeking to grow personally and professionally. Whether it’s acquiring a new skill, mentoring others, or diving into a new challenge, stay open and driven.

One area Alex is particularly passionate about is Medicare. He finds great fulfillment in helping people not only navigate their options but also understand how the right choices can truly enhance their quality of life. For Alex, it’s more than just insurance—it’s about providing clarity, fostering confidence, and offering genuine care.

“Success is not final; failure is not fatal: It is the courage to continue that counts.” – Winston Churchill

“You don’t have to be great to start, but you have to start to be great.”- Zig Ziglar

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Alex.vitucci@srhealthcaredirect.com

 1-833-463-3262

Alex Vitucci is a Medicare-licensed insurance agent with a strong passion for helping people navigate important healthcare decisions. Licensed in over 30 states, Alex brings a hardworking, service-driven approach to every client interaction. With a background in sports and experience as a head basketball coach, Alex understands the value of teamwork, discipline, and clear communication. Known for a strong work ethic and genuine care for others, Alex loves coming to work each day to help clients find solutions and feel confident in their coverage choices.

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Bexis.matos@srhealthcaredirect.com

 1-833-463-3262

I am a licensed insurance agent and former educator dedicated to helping seniors navigate their insurance needs with clarity and confidence. My background in education allows me to explain insurance options in a clear, patient, and easy-to-understand way. I am passionate about providing personalized solutions that protect my clients’ health, finances, and peace of mind. I believe in delivering outstanding service with compassion, honesty, and respect.

Outside of my work, I enjoy spending time at the beach and reading the Bible.

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Brandon.morgan@srhealthcaredirect.com

 1-833-463-3262

I was born in Dallas, Texas, and raised nearby in Arlington, Texas. I am currently residing in Dallas, Texas. I have a passion for basketball, football, and being active with my three boys and daughter. I have an amazing wife that supports and keeps me grounded. In addition, I served eight years in the US Army Reserves where I established discipline, commitment, along with other helpful qualities I carried over to my professional career.

2026 marks my third AEP.  With many more ahead of me, I am dedicated to expanding my knowledge and expertise in the insurance field. It’s a wonderful joy of mine to educate clients about Medicare. It’s very satisfying to uncover benefits or savings that they had no idea were available to them. I remain committed to making sure my clients are satisfied with an open line of communication and support even after enrollment.

Brandon.Vann@srhealthcaredirect.com

 1-833-463-3262

Brandon Vann was born and raised in West Palm Beach, Florida and has moved all around the country and world with his family and different jobs. He is currently studying political science at the University of Central Florida after swapping from a career as an EMS/EMT as well as planning a wedding with his fiancé from England for the coming year.

Brandon has been considered very adept at “finding and fixing” issues at everything he does. He is always trying to ensure that everything is properly accounted for, needs are met and reducing surprises in a world that is unpredictable.  This stems from a love for helping people that this works allow. He loves speaking with and connecting with the many retirees across the nation. The ability to truly provide meaningful help for people who need it every day from this Career provides real fulfillment spiritually and mentally for Brandon.

“The only way to be truly satisfied is to do what you believe is great work, and the only way to do great work is to love what you do” – Steve Jobs

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Carlos.rodriguez@srhealthcaredirect.com

 1-833-463-3262

My name is Carlos Rodriguez. I have been a licensed agent with Senior Healthcare Direct since 2023, helping people navigate tricky policies and providing my clients with peace of mind.  I enjoy helping those in need. I am currently in school to proceed in cyber technology and applied sciences.

In my free time, I love to skate, fish, read comics, and play video games.

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Celeste.reynolds@srhealthcaredirect.com

 1-833-463-3262

Hello, my name is Celeste Reynolds, and I am a licensed Medicare Health Insurance agent with over five years of experience helping individuals and families find coverage that truly fits their needs. I became an insurance agent because I wanted to help people confidently navigate complex policies and gain peace of mind about their healthcare decisions.

I am a passionate insurance professional dedicated to supporting families with their healthcare needs through personalized, one-on-one service. As a trusted agent licensed in multiple states, I take pride in building lasting relationships and guiding clients through every step of the process.

My primary goal is to help clients understand their risks and choose the coverage that makes the most sense for their situation. I strongly believe that informed policyholders make better decisions, which is why I take the time to clearly explain options, coverage, and potential exposures. My commitment is to ensure every client feels confident, informed, and properly protected.

Chris.edwards@srhealthcaredirect.com

1-833-463-3262

Chris Edwards is a licensed Health Insurance professional with a strong background in sales, business consulting, and client advocacy. He specializes in helping individuals navigate Medicare with clarity and confidence, ensuring they understand their options and select coverage that aligns with their healthcare needs and financial goals.

With experience across multiple industries, including insurance, government services, and small business consulting – Chris brings a consultative, education-first approach to every client interaction. He is committed to simplifying complex insurance decisions and building long-term relationships based on trust, transparency, and service.

Chris is passionate about empowering seniors and their families to make informed healthcare decisions and prides himself on delivering personalized guidance in an often-overwhelming healthcare landscape.

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Daniel.lopez@srhealthcaredirect.com

 1-833-463-3262

I am a dedicated and motivated professional committed to helping individuals navigate their Medicare needs with clarity and confidence. I approach every situation with care and empathy, focusing on educating those who may feel confused about how their coverage works so they can make informed decisions.

Originally raised in California—where the mountains, desert, and beach can all be experienced in a single day—I eventually decided to relocate to Florida. I now call Saint Petersburg home, where I enjoy caring for my two French bulldogs, Mango and Diva.

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Devonte.barton@srhealthcaredirect.com

 1-833-463-3262

Hello, my name is Devonte. I connect with people quickly and confidently, making them feel understood while guiding them toward the solution that fits them best. I turn conversations into results by blending genuine rapport with smart, strategic selling that never feels forced.

Outside of work, I stay competitive and team-driven through sports and video games.

Edison.torba@srhealthcaredirect.com

 1-833-463-3262

My name is Edison Torba, and I am a licensed insurance agent with Senior Healthcare Direct. I focus on helping seniors and individuals understand their healthcare and Medicare options in a clear, simple, and honest way.

I know that choosing the right coverage can feel overwhelming, so I take the time to explain each option, answer questions, and make sure every client feels confident in their decision. My goal is to provide personal guidance based on each person’s needs, lifestyle, and budget—without pressure.

I am committed to building long-term relationships based on trust, transparency, and reliable support, ensuring my clients feel taken care of today and in the future.

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Erica.price@srhealthcaredirect.com

 1-833-463-3262

Erica Jervis Price holds a degree in Creative Writing and Global Culture from SUNY Binghamton and is licensed in Health, Life, and Variable Annuities through the Florida Department of Financial Services. She specializes in providing exceptional customer service, building strong client relationships, and delivering personalized solutions aligned with each client’s needs and goals.

Erica’s mission is to help individuals and families protect what matters most while planning for a secure financial future. She is driven by continuous learning, problem-solving, and guiding clients through important healthcare and financial decisions with clarity and confidence.

Outside of her professional work, Erica enjoys spending time with her son and their pets, Chance and Romeo.

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Erica.middleton@srhealthcaredirect.com

 1-833-463-3262

Erica Middleton was born and raised in Miami, Florida. She has been a licensed Medicare agent for three years and is passionate about helping individuals understand their healthcare options with confidence. Erica is a proud mother of two children, ages 18 and 2. Outside of work, she enjoys traveling, cruising, and spending quality time with her family.

Erica.rose@srhealthcaredirect.com

 1-833-463-3262

My name is Erica Rose. I am originally from Connecticut and now residing in sunny St. Petersburg, FL. I have a passion for personal connections, understanding and learning in everything I do. My background in healthcare and customer service has shaped my commitment to teamwork and both professional and personal growth. Outside of work, I find joy and energy in nature—whether it’s kayaking, fishing, or simply observing wildlife.

I am excited to be part of Senior Health Care Direct, where I can help clients understand and access tailored care and top options nationwide. Working with me means receiving a personalized experience with a thoughtful touch.

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Evelyn.rodriguez@srhealthcaredirect.com

 1-833-463-3262

I’m a licensed health insurance agent specializing in Medicare, committed to providing personalized support and straightforward guidance to help clients feel confident in their healthcare choices. I value trust, education, and long-term relationships.

I’m a naturally curious, open-minded person who loves dabbling in a wide variety of activities. From paintball and kayaking to pottery and anything involving water or nature, I’m always up for trying something new. I consider myself a true jack of all trades. I’m licensed in cosmetology, early childhood development, and I run a side business doing nails and hair. Outside of work, I’m a proud mom to three uniquely spirited pups, each with their own personality.

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Hayden.gollnick@srhealthcaredirect.com

 1-833-463-3262

Hayden Gollnick is a focused professional from Ohio. He pursued academics with a bachelor’s degree from Bowling Green State University. After graduating he ventured south to Tampa Florida to pursue new opportunities.

Hayden would find these opportunities in the insurance industry. This industry allowed him to help people meet their everyday needs and use his wide range of skills to help people from across the country. There is no greater joy in life than helping others.

Beyond his career, Hayden’s passions lie in cars, planes and of course spending time with friends and family.

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Jacob.cameron@srhealthcaredirect.com

 1-833-463-3262

Born in Bermuda and raised in Connecticut, I pursued my studies at McGill University in Montreal, where I focused on Cyber Security. I later relocated to Florida to support my parents, a transition that reinforced my commitment to responsibility and service. This background has shaped my disciplined, client-focused approach, which I now apply to helping individuals navigate Medicare options with clarity, accuracy, and a strong focus on overall well-being. 

“The purpose of life is to serve, and to show compassion and the will to help others.” – Aristotle

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James.hensley@srhealthcaredirect.com

 1-833-463-3262

James Hensley is an experienced and dedicated insurance agent with Senior Healthcare Direct, committed to guiding his clients through the complexities of life, health, and long-term care insurance. He believes in a philosophy of serving, not selling, ensuring every individual and family he works with finds peace of mind through personalized, comprehensive coverage.

James’s commitment to service was forged during his time as an Infantryman in the U.S. Army.  He deployed to Afghanistan is 2010 as part of Operation Enduring Freedom X and served as a Squad Automatic Rifleman in over 80 separate enemy engagements.  His military background instilled in him the discipline, integrity, and resilience required to navigate challenging situations and always put the well-being of others first. He carries these core values into his work every day, treating his clients with the same diligence and care he offered his fellow soldiers.

After his military service, James and embarked on a unique adventure, living in Costa Rica for a decade.  There he got married and had two children.  This experience provided him with a broad, global perspective on healthcare and financial planning, particularly for those approaching retirement or considering living abroad. Now rooted back in the local community, he leverages this extensive knowledge to offer a uniquely informed approach to insurance solutions.

James’s greatest professional fulfillment comes from improving the lives of senior citizens. He is passionate about helping them secure their financial futures and navigate the nuances of Medicare, retirement plans, and legacy protection. He takes the time to listen, understand their specific needs, and translate complex insurance jargon into clear, actionable advice.

When not in the office, James enjoys spending time with his wife and their two children.  He frequently takes them on vacations both inside the United States and abroad.  He is also an avid WWE fan and never missed the chance to go see a wrestling show with his family. 

Jared.garcia@srhealthcaredirect.com

 1-833-463-3262

Jared Garcia is a licensed Medicare insurance agent committed to helping individuals and families make confident, informed decisions about their healthcare coverage. He takes a consultative approach, focusing on understanding each client’s unique medical needs, financial considerations, and long-term goals before recommending coverage options.

Jared specializes in Medicare Advantage, Medicare Supplement, and prescription drug plans, ensuring clients clearly understand how their coverage works and what to expect. Known for his patience, transparency, and attention to detail, he strives to simplify the Medicare process and remove confusion at every step.

By prioritizing education and personalized service, Jared builds lasting relationships and provides ongoing support, so clients feel secure not only at enrollment, but throughout their Medicare journey.

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Jaylin.jackson@srhealthcaredirect.com

 1-833-463-3262

My name is Jaylin Jackson, and I was born and raised in the Tampa Bay area. I attended the University of Florida and Western Illinois University, where I studied business management and played collegiate football. After college, I returned home and was introduced to the insurance industry, which ultimately became my career path. I remain actively involved in my community through coaching, training, and mentoring youth. I have a passion for staying active, traveling, and—most importantly—helping others. These values are what drive my commitment to assisting members of our community in understanding and obtaining the Medicare coverage they deserve.

Jazmin.gonzalez@srhealthcaredirect.com

 1-833-463-3262

Based in Tampa, Florida, I have proudly helped seniors and people on Medicare since 2021. With experience in both public and private insurance, I understand how confusing Medicare can feel. I am detail-oriented and take the time to review every option carefully, making sure nothing is overlooked. As someone who is family-driven and empathetic, I treat every situation with care, patience, and respect. I listen closely to each client’s needs and concerns and explain coverage in a clear, simple way. My goal is to help clients feel supported, confident, and at peace knowing their health coverage truly fits their lives.

Jelal.Williams@srhealthcaredirect.com

 1-833-463-3262

Jelal Williams is a driven insurance professional born and raised in Dallas, Georgia, now proudly serving clients at Senior Healthcare Direct. He holds a Bachelor of Science in Business Administration from Auburn University at Montgomery, where he was also a student-athlete on the NCAA Division II Men’s Basketball team.

Jelal combines his competitive drive and leadership experience with a strong background in customer service and brand representation, having worked with companies like Old Navy, Banana Republic, and WHYLDE Clothing. His time as a basketball coach and camp counselor has further honed his ability to connect with people, communicate clearly, and lead with empathy.

Known for his energy, teamwork, and genuine care for others, Jelal is passionate about helping seniors understand their Medicare options and make confident, informed decisions that improve their quality of life.

Outside of work, Jelal enjoys coaching basketball, spending time with family, exploring fashion, and playing video games.

“Sometimes the smallest step in the right direction ends up being the biggest step of your life.” – Naeem Callaway

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Jerry.avila@srhealthcaredirect.com

 1-833-463-3262

Jerry D. Avila Ramirez is a Licensed Insurance Agent with over seven years of customer service experience across multiple industries including call centers, real estate and insurance. Originally from Puerto Rico, Jerry relocated to Florida in May 2025 and brings a diverse professional background rooted in service, communication and client advocacy.

Known for a personable and solutions-focused approach, Jerry takes pride in building meaningful connections and ensuring clients feel informed, supported and confident throughout every interaction. His experience across fast-paced and client-facing environments has shaped a strong ability to adapt, problem-solve and deliver exceptional service with professionalism and care.

In his current role, Jerry is dedicated to helping individuals and families navigate their insurance options by providing clear guidance and tailored solutions that meet their unique needs. He believes that trust, transparency and empathy are essential to deliver quality service.

Outside of work, Jerry enjoys anime, pop music, midnight drives and cooking. These interests reflect a creative and balanced lifestyle that complements his commitment to personal growth and professional excellence.

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Jessica.farmer@srhealthcaredirect.com

 1-833-463-3262

 Jessica Farmer is a compassionate and dedicated Medicare insurance agent based in North Alabama, bringing several years of experience in the insurance industry. Originally from a small town in Georgia, she now calls North Alabama home, where she balances her role as a military wife and devoted mother to an energetic young son.

With a background as a former medical assistant, Jessica possesses a comprehensive understanding of healthcare systems, and the challenges individuals face when navigating insurance options. This experience, coupled with her commitment to service, enables her to offer personalized guidance to seniors seeking Medicare coverage, ensuring they make informed decisions that align with their healthcare needs and financial situations.

Known for her reliability, positive attitude, and strong work ethic, Jessica is a trusted resource in her field. Her approach is grounded in the belief that service to others is a noble calling, echoing the words of Mahatma Gandhi: “The best way to find yourself is to lose yourself in the service of others.” Her clients find peace of mind knowing they have a knowledgeable and caring professional by their side.

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